1. Delivery Coverage
ECORIDE TRADING SDN BHD provides delivery to valid addresses within Malaysia only.
Orders cannot be delivered internationally. Customers requiring delivery outside Malaysia should not complete an Order through our current delivery service.
2. Standard Shipping Fee
Standard delivery within Malaysia is provided free of charge.
Special delivery requests, address corrections after dispatch or repeated delivery arrangements may be handled separately where additional costs arise.
3. Expected Delivery Period
An Order is generally expected to arrive within 7 days after:
Payment has been verified.
Product availability has been confirmed.
The Order details are complete.
A valid Malaysian delivery address has been provided.
The stated timeframe is an estimate and does not represent a guaranteed delivery appointment.
4. Possible Delays
Delivery may be affected by:
Public holidays and non-working days.
Severe weather or road conditions.
High courier or order volumes.
Remote and restricted delivery areas.
Incorrect or incomplete customer information.
Transportation or courier service disruptions.
Circumstances outside the reasonable control of ECORIDE TRADING SDN BHD.
Where practical, the Customer may be informed if a significant delay becomes known to the Company.
5. Unavailable Delivery Services
The following services are not available:
Same-day delivery.
Overnight delivery.
Guaranteed next-day delivery.
International shipping.
Customers requiring cycling products for a particular date, trip or event should place their Orders sufficiently early.
6. Delivery Information
Customers must provide accurate and complete information, including:
Recipient’s full name.
Malaysian delivery address.
Postcode, city and state.
Active telephone number.
Relevant delivery or access instructions.
ECORIDE TRADING SDN BHD will not be responsible for a delay or failed delivery resulting from incorrect or incomplete information supplied by the Customer.
Delivery changes should be requested promptly through ecoride_trading@outlook.com. Amendments cannot be guaranteed after a parcel has been dispatched.
7. Packaging and Handling
Bicycles, helmets and cycling accessories may require different packing and handling methods. Reasonable care will be taken to protect the products during preparation and delivery.
Customers should open packages carefully to avoid damaging the product, straps, fittings, cables or included components.
8. Receiving and Recording the Order
The Customer or an authorised recipient should be available to receive the parcel.
Before opening it, the recipient should record a clear and continuous unboxing video showing:
The unopened parcel.
The complete shipping label.
The external condition of the package.
Internal packaging and protective materials.
All products and components received.
This evidence may be required if the parcel contains an incorrect, damaged or defective product.
9. Tracking Updates
Tracking information may be provided after the parcel has been transferred to the appointed courier.
Courier tracking updates may be delayed or changed during transit. Any estimated arrival date provided by a delivery service should be treated as a guide rather than a guaranteed appointment.
10. Failed Delivery Attempts
A delivery may be unsuccessful when:
Nobody is available to receive the parcel.
The Customer cannot be contacted.
The address is incomplete or incorrect.
Access to the delivery location is restricted.
A parcel held by the courier is not collected.
The parcel may be held, returned or require another delivery arrangement. Additional costs resulting from Customer-provided errors or repeated delivery attempts may be handled separately where applicable.
11. Delayed Delivery Enquiries
If an Order exceeds the stated seven-day delivery period, the Customer should email ecoride_trading@outlook.com with the relevant order number and delivery details.
ECORIDE TRADING SDN BHD may contact the courier to check the available delivery status. Courier operations and exact delivery times remain subject to the appointed provider’s processes.
12. Policy Administration
These shipping arrangements are administered by ECORIDE TRADING SDN BHD, Registration No. 202501036932 (1638342-H) and apply to eligible Orders delivered within Malaysia.
